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How can live chat bots help businesses?
The uses of live chat bots on business websites are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chat bots can staff the live chat feature on your site when live chat agents aren’t available. The flexibility provided by custom bots makes them an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple bots across your website based on key landing pages, learn where visitors are at in the sales process by asking them questions and collecting input, and perform specific actions based on visitor selection.
Eliminate unnecessary friction at the checkout page and benefit from better conversion rates, customer satisfaction, and earned customer loyalty.
Ask for shipping information before billing in a multi-step or one-step checkout, easily add trust symbols, add options for gift message and packaging and display a coupon code field that does not distract your customers.
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